Identified - We have determined that AWS:IAM-014 did not function properly because AWS disabled one of their API methods. AWS has since re-enable the API method. We will re-enable AWS:IAM-014 on 5/31/18.
May 17, 13:29 PDT
Investigating - We have found an issue with AWS:IAM-014 generating rate limit exceeded exceptions. The signature has been temporarily disabled for the time being. We will provide updates as we gather more information.
May 7, 20:59 PDT
Monitoring - A fix has been deployed to ensure notifications are properly generated for new alerts. Note that the "missed" notifications will not be sent out retroactively. Please contact support@evident.io if you suspect notifications are missing.
May 16, 16:58 PDT
Identified - An issue has been identified where notifications are sometimes not generated for new alerts. We are working on a fix and an ETA will be provided soon. If you have any questions or concerns, please contact support@evident.io.
May 14, 16:57 PDT
Update - In the past two weeks, we have deployed a number of incremental fixes that have greatly reduced the number of stale and out-of-sync alerts. The change to default scan interval also helped to alleviate the performance issue. We are still working more fixes to further improve performance.
May 14, 10:10 PDT
Identified - There will be an e-deploy today for this issue. This is a step towards resolution, but is not expected to be a final fix. Please contact support@evident.io if you have any questions or concerns.
Mar 7, 09:16 PST
Investigating - We have received a few reports of an intermittent issue where individual alerts' status and metadata have not updated to reflect the latest information. We are investigating these incidents and will provide updates here as further information becomes available. Please contact us at support@evident.io if you have any questions or concerns.
Feb 2, 12:25 PST
Investigating - We are currently investigating a performance issue with ESP. The default scan interval has been increased to 30 minutes to alleviate the issue. The interval will be changed back to 15 minutes once the issue has been resolved.
May 7, 23:42 PDT
Identified - AZU:NET-001, AZU:NET-002, and AZU:NET-003 will be temporarily globally disabled pending adjustments to their methodology. These signatures are scheduled to be disabled on 3/7/2018.
Mar 5, 10:40 PST
Update - We are working on additional enhancements that we hope to release over the next weeks.
Feb 26, 11:23 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 22, 12:51 PST
Update - We have a potential solution now in QA and will provide additional updates as we approach release.
Feb 14, 10:40 PST
Identified - Currently, if an Azure external account does not have real-time alerting configured, alerts will not end when related resources are deleted. The root cause has been identified and engineering is actively working to fix this. For an immediate workaround you can configure real-time alerting (http://docs.evident.io/#azure-logs).
Nov 17, 11:16 PST
Investigating - We have identified an issue with alerts when two or more external accounts use the same Azure Client ID and App Registration. Doing so will cause all external accounts with the shared ID and Registration to receive alerts from the one of the subscriptions, but none from the others. We are actively working to identify the root cause and implement a fix. For an immediate workaround, please configure the external accounts with different Client IDs.
Dec 7, 11:21 PST

About This Site

Welcome to the status page for the Evident Security Platform for AWS. At Evident.io we are committed to providing transparency around our operations, resiliency, and security and are happy to answer questions on these topics. To submit a question please contact us via our support email address - support@evident.io. Thank you for visiting!

Evident Security Platform API   Operational
Evident Security Platform Web UI   ? Operational
Evident Scanning Engine   Degraded Performance
Evident Custom Signature Engine   Operational
Evident Integration Engine   Operational
Evident User Attribution Engine   Operational
Evident Security Platform API (GovCloud)   Operational
Evident Security Platform Web UI (GovCloud)   Operational
Evident Scanning Engine (GovCloud)   Degraded Performance
Evident Custom Signature Engine (GovCloud)   Operational
Evident Integration Engine (GovCloud)   Operational
Evident User Attribution Engine (GovCloud)   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS ec2-us-west-2   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Weekly Deploy May 23, 11:00-15:00 PDT
There is no scheduled deploy for this week. We will be adding a few new custom signatures to our platform during our weekly maintenance. Full details may be found here https://goo.gl/MK6NnR. If you have any questions please contact our support team at support@evident.io
Posted on May 22, 15:30 PDT
Past Incidents
May 22, 2018

No incidents reported today.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 16, 2018
Completed - Our QA team has completed testing and no issues were found. The e-deploy has been finalized.
May 16, 15:32 PDT
Verifying - Our e-deploy has been completed and our QA team is currently verifying the update.
May 16, 13:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:01 PDT
Scheduled - We will be performing an emergency deploy today to remedy an incident involving integrations not firing properly. We will also be enabling RDS-011 and RDS-012 for customer use. If you have any questions. Please contact our support team at support@evident.io
May 16, 10:24 PDT
May 15, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018
Completed - The scheduled maintenance has been completed.
May 9, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 11:01 PDT
Scheduled - There will be no deploy today. If you have any questions please contact our support team at support@evident.io
May 9, 09:11 PDT
Resolved - ESP Web UI has not encountered any performance issues since deploying the fix. If you still experience any performance issues with ESP Web UI, please contact support@evident.io.
May 9, 09:15 PDT
Monitoring - A fix has been deployed and we are monitoring the results. If you still experience any performance issues with ESP Web UI, please contact support@evident.io.
May 7, 09:53 PDT
Investigating - We are aware of an issue that is causing the Evident Security Platform web UI to respond more slowly than usual. This problem is intermittent and is being investigated.
Mar 30, 11:04 PDT
May 8, 2018
Resolved - Both support@evident.io and ESP Contact Us Form are operational. If you encounter any further issues, please let us know by going to support.evident.io and open a ticket directly from the portal.
May 8, 12:40 PDT
Investigating - Currently, support@evident.io is not is not functioning. Emails sent to support@evident.io will not reach ESP Support Portal and the contact form is also unavailable. We will update this message as soon as it is back up.
May 7, 15:20 PDT